Refund Policy

Digital product delivery

Paid packs are digital downloads. Once a file is delivered, it cannot be physically returned. We still want the files to be usable and clear.

Replacement first

If a delivered file is missing, corrupted, or does not open in a reasonable SVG-compatible workflow, the first support path is a replacement file or corrected download.

Refund review

If replacement does not solve the issue, refund requests can be reviewed through the checkout platform used for the purchase. Refund eligibility may depend on the payment provider, product page, and evidence of the file issue.

Not covered

Refunds are generally not offered for machine setting differences, material test failures, buyer spelling mistakes, or using files outside the described compatibility scope.