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Support

Download the ZIP, check the MANIFEST, then test one file.

Use this guide after purchase if a download is missing, a file will not open, scale looks wrong, or you need to confirm the commercial-use license.

Step 1Download the provider ZIP
Step 2Open MANIFEST.md
Step 3Run one material test
Need direct help?

Send the product name, checkout email, provider, order ID, and a screenshot of the issue. If possible, include the file name from `MANIFEST.md`.

Contact support Refund policy

Delivery

What should be inside the ZIP

SVG source files

Open these in LightBurn, xTool Studio, EZCAD-compatible workflows, Inkscape, Illustrator, or another SVG-aware laser workflow.

CSV sample

Use the sample CSV as a naming or batch-format reference before preparing a customer list.

Settings notes

Start with the notes, then run material tests. Machine, lens, material, and coating differences still matter.

README and LICENSE

README covers basic workflow. LICENSE covers commercial physical-product use and source-file redistribution limits.

MANIFEST.md

Use the manifest to confirm the delivered ZIP contains the promised files and checksums.

Provider receipt

Keep the checkout receipt. It is the fastest way to identify the provider, order ID, and download status.

Troubleshooting

Common file issues

01 Download link missing

Check the checkout receipt and spam folder first. If the provider still has no file link, contact support with the checkout email and provider name.

02 ZIP will not open

Download again from the provider. If the second download fails, contact support and mention the product name and order ID.

03 SVG imports at the wrong size

Import as millimeters when possible. Confirm the document size in the SVG title or viewBox before cutting material.

04 Layer colors changed

Assign cut and engrave operations manually if your software remaps colors. Red is intended for cut/outline; black is intended for engraving.